Privacy Policy

1. Introduction

Ecom Revenue Mastery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our conversational AI platform.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our services, including:

• Account Information: Name, email address, phone number, company name, and billing information when you create an account or subscribe to our services.
• Communication Data: Customer support tickets, emails, chat messages, and other communications you send to us or through our platform.
• Integration Data: Information from third-party services you connect to our platform, such as Shopify, WooCommerce, or other ecommerce platforms.
• Payment Information: Credit card numbers and billing details processed through our secure payment providers.

2.2 Information Collected Automatically

When you access our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, time spent on the platform, click patterns, and interaction data.
• Log Data: Server logs, error reports, and performance data.
• Location Data: General geographic location based on IP address.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners and integration providers
• Marketing partners and analytics providers
• Social media platforms
• Public databases and data aggregators

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our conversational AI platform and customer support services.
• Account Management: To create and manage your account, process transactions, and send service-related communications.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Analytics: To analyze usage patterns, measure performance, and improve user experience.
• AI Training: To improve our AI models and automation capabilities (with appropriate anonymization).
• Marketing: To send promotional materials, newsletters, and updates about our services (with your consent).
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our platform, including hosting, payment processing, and analytics.
• Business Partners: With integration partners when you connect their services to our platform.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with mergers, acquisitions, or sale of assets.
• With Your Consent: When you explicitly authorize sharing.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Restriction: Request limitation of processing in certain circumstances.

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze traffic and usage patterns
• Deliver targeted advertisements

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with service providers
• Compliance with applicable data protection frameworks

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Ecom Revenue Mastery
Email: [email protected]
Address: 123 Commerce Street, Suite 100, San Francisco, CA 94102

For EU residents, you may also contact your local data protection authority if you have concerns about our data practices.